OpsNow, a leading in AI-driven cloud automation solutions, overcame communication barriers in their globally distributed team by adopting EventCAT OnlineMeeting—an AI-powered solution that provides real-time multilingual subtitles and seamless integration with Zoom, Google Meet, and Microsoft Teams.
This enabled OpsNow to conduct effective meetings across multiple time zones, ensuring all team members could participate in their preferred language without interruptions. With EventCAT, OpsNow enhanced global collaboration, improved operational efficiency, and expanded its business presence in key markets such as the Middle East and North America.
Challenges
Operating as a global team distributed across multiple time zones, OpsNow faced significant communication barriers. Despite having in-house interpreters, varying schedules made it impossible to ensure interpreter availability for every meeting. With a diverse workforce and a clientele spanning different regions, effective and seamless communication was paramount. Managing thousands of cloud accounts and a vast customer base necessitated a robust communication tool that could bridge language gaps and enhance collaboration across the organization.
The Solution: EventCAT OnlineMeeting
After evaluating several AI-powered interpretation solutions, OpsNow selected XL8’s EventCAT for its superior features and reliability. EventCAT stood out for its ability to integrate effortlessly with popular online meeting platforms such as Zoom, Google Meet, and MS Teams. The key reasons for choosing EventCAT included:
- Automated Scheduling and Integration: EventCAT’s scheduling feature allows its AI bot to automatically join meetings, eliminating the need for manual setup and ensuring consistent availability for real-time interpretation.
- Real-Time Multilingual Subtitles: During meetings, EventCAT provides instantaneous subtitles in the desired languages, enabling all participants to follow the discussion seamlessly, regardless of their native language.
- Comprehensive Meeting Records: EventCAT generates detailed meeting transcripts in all selected languages. These transcripts can be easily downloaded and summarized, significantly enhancing post-meeting productivity and record-keeping.
Implementation and Results
Implementing EventCAT OnlineMeeting transformed OpsNow’s communication dynamics. The AI-powered solution enabled the global team to engage in meetings without language barriers, fostering a more inclusive and collaborative environment. The ability to automatically generate and download multilingual transcripts streamlined documentation processes, allowing team members to focus on core tasks rather than manual note-taking.
With EventCAT, OpsNow experienced a notable increase in operational efficiency. The seamless communication facilitated by real-time subtitles and accurate translations empowered the team to manage their extensive cloud accounts and serve their global customers more effectively. This enhanced efficiency enabled OpsNow to allocate more resources toward product development and customer support, driving business growth.
Business Growth and Expansion
Leveraging the improved communication infrastructure provided by EventCAT, OpsNow successfully expanded its business presence in the Middle East and North America. The ability to conduct meetings in multiple languages without logistical constraints opened new avenues for market penetration and customer acquisition in these regions. OpsNow’s commitment to overcoming language barriers has not only strengthened internal collaboration but also enhanced its reputation as a global leader in cloud automation solutions.
Seungwoo Park, CEO of OpsNow, shared his enthusiasm for EventCAT OnlineMeeting:
"EventCAT has revolutionized the way our team communicates. By providing real-time subtitles, it allows us to focus on discussions without being hindered by language differences. All participants can engage in their preferred languages, fostering an inclusive and collaborative environment. This has significantly improved our meetings and overall productivity."
Conclusion
Adopting EventCAT OnlineMeeting has been a pivotal decision for OpsNow, enhancing their global communication and operational efficiency. With EventCAT’s advanced AI-powered interpretation and transcription capabilities, OpsNow continues to excel in managing complex cloud environments and expanding its global footprint. As businesses increasingly operate on an international scale, solutions like EventCAT are essential for fostering effective communication and driving sustained growth.
